Refund policy

At SmartifyStore.in, customer satisfaction is our top priority. We aim to provide high-quality fashion apparel that meets your expectations in terms of style, comfort, and value. However, we understand that sometimes a product may not be exactly what you expected. That’s why we’ve designed a clear, fair, and transparent Return & Refund Policy to make your shopping experience worry-free.

Please read this policy carefully before making a purchase. By placing an order on SmartifyStore.in, you agree to the terms outlined below.

1. General Information

This Return & Refund Policy applies to all purchases made through our official website:

Website: https://www.smartifystore.in
Category: Fashion Apparel
Email: smartifystore09@gmail.com
Customer Care Number: 8371827717
Address:
Vill Baishguri,
New Cooch Behar,
Dist – Cooch Behar,
West Bengal – 736179, India

2. Eligibility for Returns

You may request a return if the product meets the following conditions:

  • The item must be unused, unworn, unwashed, and in its original condition

  • All original tags, labels, and packaging must be intact

  • The return request must be raised within 7 days of receiving the product

  • The product must not fall under non-returnable items (listed below)

We reserve the right to reject any return if the product does not meet these conditions after inspection.

3. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Innerwear, lingerie, socks, or accessories (for hygiene reasons)

  • Products purchased during clearance sales, flash sales, or special discount offers

  • Products damaged due to misuse, negligence, or improper handling

  • Customized or altered products

  • Items returned without original packaging or tags

Once these items are delivered successfully, they cannot be returned or refunded.

4. Reasons Eligible for Return

You can request a return under the following circumstances:

a) Wrong Product Delivered

If you receive a product different from what you ordered, please inform us within 48 hours of delivery with clear images.

b) Damaged or Defective Product

If the product is damaged, torn, stained, or defective upon arrival, notify us within 48 hours along with unboxing images or videos.

c) Size or Fit Issues

We allow returns for size-related issues, provided the product is unused and in original condition.

d) Missing Items

If any item is missing from your order, contact us immediately with order details.

5. How to Initiate a Return

To request a return, follow these simple steps:

  1. Email us at smartifystore09@gmail.com or call 8371827717

  2. Mention your Order ID, product details, and reason for return

  3. Attach clear images or videos (if applicable)

  4. Our support team will review your request within 24–48 business hours

Once approved, you will receive return instructions.

6. Return Pickup & Shipping

  • In most serviceable areas, we provide reverse pickup

  • If reverse pickup is unavailable, you may need to self-ship the product

  • Return shipping charges may be borne by the customer unless the return is due to our error (wrong or defective product)

We recommend using a reliable courier service and sharing the tracking details with us.

7. Product Inspection Process

Once we receive the returned item:

  • Our quality control team will inspect the product

  • Approval or rejection will be communicated within 3–5 business days

  • If the product fails inspection, it will be sent back to the customer

SmartifyStore.in reserves the final decision on all return approvals.

8. Refund Policy

Refunds are initiated only after successful inspection of the returned product.

a) Prepaid Orders

  • Refunds are credited to the original payment method (UPI, card, wallet, etc.)

  • Processing time: 7–10 business days after approval

b) Cash on Delivery (COD) Orders

  • Refunds are issued via bank transfer or UPI

  • Customers must provide correct bank details

  • Processing time: 7–10 business days

9. Exchange Policy

We offer exchanges for size or color issues (subject to availability).

  • Exchange requests must be raised within 7 days of delivery

  • Only one exchange is allowed per order

  • If the requested replacement is unavailable, a refund will be processed instead

10. Partial Refunds

Partial refunds may be applicable in the following cases:

  • Products returned with missing accessories or tags

  • Items showing signs of use

  • Late return requests beyond the approved timeline

The refund amount will be determined after inspection.

11. Order Cancellation Policy

a) Before Shipment

  • Orders can be cancelled before dispatch

  • Full refund will be processed

b) After Shipment

  • Cancellation is not allowed once the order is shipped

  • You may request a return after delivery (as per policy)

12. Delayed or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or payment account

  2. Contact your bank or payment provider

  3. If the issue persists, contact us at smartifystore09@gmail.com

13. Important Guidelines

  • Always record an unboxing video for damaged or wrong items

  • Do not accept tampered packages from courier partners

  • Returns without approval will not be accepted

  • We are not responsible for delays caused by courier services

14. Changes to This Policy

SmartifyStore.in reserves the right to modify this Return & Refund Policy at any time without prior notice. Changes will be updated on this page and will apply to future orders only.

15. Contact Us

For any questions, concerns, or support regarding returns and refunds, feel free to contact us:

📧 Email: smartifystore09@gmail.com
📞 Phone: 8371827717
🏠 Address:
Vill Baishguri,
New Cooch Behar,
Dist – Cooch Behar,
West Bengal – 736179

Thank You for Shopping with SmartifyStore.in

We truly value your trust and support. Our goal is to deliver stylish fashion apparel with reliable service and complete transparency. Happy Shopping! 🛍️✨