Shipping policy

Welcome to SmartifyStore.in. We are committed to delivering high-quality fashion apparel to our customers in a timely, safe, and reliable manner. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered, along with important terms related to shipping timelines, charges, and responsibilities.

By placing an order on www.smartifystore.in, you agree to the terms outlined in this Shipping Policy.

1. Company Information

Store Name: SmartifyStore
Website: https://www.smartifystore.in
Category: Fashion Apparel
Email: smartifystore09@gmail.com
Phone: 8371827717
Business Address:
Vill – Baishguri,
New Cooch Behar,
District – Cooch Behar,
West Bengal, India
PIN Code: 736179

2. Shipping Locations

SmartifyStore.in currently ships across India. We aim to deliver to most serviceable pin codes through our trusted courier partners.

  • Orders are shipped to residential and commercial addresses

  • Remote or rural locations may take additional delivery time

  • We do not ship internationally at this time

If your pin code is not serviceable, you will be notified during checkout or contacted by our support team.

3. Order Processing Time

All orders placed on SmartifyStore.in go through a processing stage before dispatch.

Processing Timeline

  • Orders are processed within 1–3 business days

  • Business days exclude Sundays and public holidays

  • High-volume periods (sales, festivals, special offers) may require additional processing time

Orders placed after 5:00 PM IST may be processed the next business day.

4. Shipping Time & Delivery Estimates

Once your order is dispatched, delivery time depends on your location and courier service availability.

Estimated Delivery Time

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 4–7 business days

  • Remote / Rural Areas: 6–10 business days

These timelines are estimates and may vary due to:

  • Weather conditions

  • Courier delays

  • Local restrictions

  • Natural calamities

  • High seasonal demand

SmartifyStore.in is not responsible for delays caused by circumstances beyond our control.

5. Shipping Charges

Shipping charges (if applicable) are calculated at checkout and clearly displayed before payment.

Shipping Fee Policy

  • Shipping charges may vary based on:

    • Delivery location

    • Order weight

    • Courier partner rates

  • Promotional offers may include free shipping on selected products or minimum order values

Any applicable shipping cost is non-refundable, except in cases where the order is canceled by SmartifyStore.in.

6. Cash on Delivery (COD)

SmartifyStore.in may offer Cash on Delivery (COD) for selected pin codes.

Important COD Guidelines

  • COD availability depends on courier serviceability

  • Additional COD charges may apply

  • Customers must pay the exact order amount at delivery

  • Refusal of COD orders without valid reason may lead to account restrictions

Repeated COD rejections may result in COD service being disabled for future orders.

7. Order Dispatch & Courier Partners

Once your order is packed and ready, it is handed over to our logistics partners.

Courier Services

We work with reliable courier companies to ensure safe and timely delivery. Courier partners are selected based on:

  • Delivery location

  • Serviceability

  • Speed and reliability

Courier partner selection is solely at SmartifyStore.in’s discretion.

8. Shipment Tracking

After dispatch, you will receive shipment details via:

  • Email

  • SMS or WhatsApp (if provided at checkout)

Tracking Information Includes

  • Courier partner name

  • Tracking number / AWB number

  • Tracking link

Tracking updates may take 24 hours to become active after dispatch.

If tracking details are not received within 48 hours, please contact us at smartifystore09@gmail.com.

9. Delivery Attempts & Responsibilities

Courier partners usually make 2–3 delivery attempts.

Customer Responsibilities

  • Ensure accurate shipping address and contact number

  • Be available to receive the package

  • Respond to courier calls or messages

If delivery fails due to:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept delivery

The order may be returned to us, and re-shipping charges may apply.

10. Address Accuracy

Customers are responsible for providing complete and accurate shipping details.

Please double-check:

  • House/Flat number

  • Street / Landmark

  • PIN code

  • Active phone number

SmartifyStore.in is not responsible for delays or non-delivery due to incorrect address details provided by the customer.

11. Damaged or Tampered Packages

We take utmost care in packaging. However, if you receive a damaged or tampered parcel:

What to Do

  • Do not accept the package if visibly damaged

  • Take photos or videos as proof

  • Contact us immediately at smartifystore09@gmail.com

Claims must be reported within 24 hours of delivery. Failure to report within this timeframe may result in claim rejection.

12. Missing or Lost Shipments

If your order appears delayed or lost in transit:

  • Contact us with your Order ID

  • We will investigate with the courier partner

  • Resolution may include re-shipment or refund (as applicable)

SmartifyStore.in will not be liable for losses caused by incorrect customer information.

13. Packaging Standards

All fashion apparel items are packed securely to maintain quality during transit.

Packaging Includes

  • Protective inner packing

  • Weather-resistant outer packaging

  • Tamper-proof sealing

Our packaging is designed to ensure products arrive in excellent condition.

14. Partial Shipments

In rare cases, an order may be shipped in multiple packages due to:

  • Product availability

  • Warehouse location

  • Courier constraints

You will be notified if your order is shipped in parts.

15. Shipping During Sales & Festive Seasons

During high-demand periods (sales, festivals, promotions), shipping timelines may be extended due to:

  • Increased order volume

  • Courier overload

We appreciate your patience during such periods and assure you that we work diligently to deliver all orders as soon as possible.

16. Undeliverable Orders

Orders returned due to:

  • Incorrect address

  • Repeated delivery failures

  • Customer refusal

may be canceled, and refund (if applicable) will be processed after deducting shipping and handling charges.

17. Contact & Support

For any shipping-related queries, delays, or concerns, feel free to reach out to us:

📧 Email: smartifystore09@gmail.com
📞 Phone: 8371827717

Our support team is happy to assist you.

18. Policy Updates

SmartifyStore.in reserves the right to modify or update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Customers are encouraged to review this policy periodically.

19. Acceptance of Shipping Policy

By placing an order on SmartifyStore.in, you acknowledge that you have read, understood, and agreed to this Shipping Policy.